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Content Removal and Complaints Policy

1. Introduction: This document sets out our content removal and complaints policy. If you are a User of https://xxxreal.com (“Website”), this Content Removal and Complaints Policy forms part of your agreement with us.
2. Interpretation: In this Content Removal and Complaints Policy, defined terms have the same meanings given to them in the Terms and Conditions of Use (available at https://xxxreal.com/static/terms)
3. Who can use this Content Removal and Complaints Policy: Whether or not you are a User of the Website, you can use this Content Removal and Complaints Policy to alert us to any complaint which you have relating to the content and/or Users on the Website.
4. How to make a complaint: If you have a complaint about the Website, (including any complaint about content appearing on the Website, or the conduct of a User), please submit your complaint by completing our online form on this page or by sending us an e-mail to help@xxxreal.com. You must complete all mandatory fields, provide a description of your complaint and specify which content/User you are complaining about.
5. How we deal with complaints of illegal or non-consensual content: Following receipt of your complaint of illegal or non-consensual Content:
   
   • We will take the steps we consider appropriate to resolve your complaint within 7 business days.
   • If we require further information or documents from you, we will contact you to let you know.
   • We will in good faith investigate your complaint and take the following action:
     1. If we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content, and we will notify you of our decision.
     2. If we decide that the content is not in violation of the laws or our internal policies, we will notify you of our decision.
6. How to appeal the decision: We also offer any person depicted in the content the ability to appeal any decision made by us based on a claim of lack of consent. To submit an appeal please write us to help@xxxreal.com.
   If consent cannot be established, or if you (or the person depicted in the content) can demonstrate that the consent that the Website has is void under applicable law, we will remove the content immediately. If you disagree with our final decision regarding non-consensual content, such dispute may be submitted to a neutral arbitration association at our expense.
7. Unjustified or abusive complaints: If you are a User of the Website, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Content Removal and Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your access to the Website.